Refund policy

You have 30 days from the day your order arrives to request a return.

To be eligible, the keycaps need to be in the condition you received them, unused and in their original packaging, along with your order number or proof of purchase.

To start a return, email tappybunnytech@gmail.com with your order number and what you would like to do. We will reply with instructions on where to send the package. Items sent back without requesting a return first cannot be accepted.

Damaged or incorrect orders

Look your order over when it arrives. If a keycap is cracked, a set is incomplete, or the wrong item showed up, email tappybunnytech@gmail.com within 7 days of delivery with photos of the item and the packaging. We will review it with you and let you know how we are resolving it.

Return shipping

If you are returning a set because you changed your mind, return shipping is yours to cover.

If something arrived damaged, defective, or incorrect, email us before sending anything back. How each case is resolved depends on the item and the situation, so we will tell you what to do from there.

Final sale

Items marked final sale cannot be returned. Gift cards cannot be returned.

Exchanges

The quickest route is to return the set you have and place a separate order for the one you want, so you are not waiting on one to receive the other.

European Union 14 day cooling off period

If your order is shipping into the European Union, you may cancel or return it within 14 days of delivery for any reason, without giving a justification. The item still needs to be unused and in its original packaging, with proof of purchase.

Refunds

We will let you know once your return has arrived and been inspected, and whether the refund was approved. If it is approved, the refund goes back to your original payment method within 10 business days. Banks and card issuers can take a few additional days to post it. If more than 15 business days have passed since your refund was approved and you still do not see it, email tappybunnytech@gmail.com.